The Department for Transport will soon be announcing its decision on London Midland’s plans to close or severely reduce opening hours at 86 of its 90 ticket offices. Leaked documents reveal that London Midland stands to make an additional £1.25 profit as a result of these closures, levying season ticket increases in the region of 7% for many passengers, while continuing to receive a subsidy from the taxpayer of over £100m a year.

Many London Midland passengers oppose the company’s plans to close down ticket offices which not only provide help and assistance to customers but also amount to the only visible staff presence on many stations.

Over 18,000 registered their opposition to the planned closures. Centro, the regional transport authority for the West Midlands is also opposed.  So are many councillors and MPs, with Frank Dobson laying down an Early Day Motion in parliament on this issue.

In the interests of customer service and security, Justine Greening, the Secretary of State, should reconsider and  rule out London Midland’s proposals.



Action for Rail will be holding West Midlands Day of Action on Thursday 26th July 2012 – 8:00am to 9:00am, at:

Birmingham New Street, 8am
Birmingham Snow Hill, 8am
Worcester Foregate Street, 8am
Stourbridge Junction, 8am 

For more information, contact Matt Dykes at